Quality Assurance Process
Our comprehensive approach to ensuring the safety, efficacy, and consistency of every compounded medication
Our Quality Commitment
At NPLabs Veterinary, quality isn't just a goal—it's our foundation. With over 19 years of experience in pharmaceutical compounding, we've developed a comprehensive quality assurance system that exceeds industry standards and ensures every medication we prepare meets the highest levels of safety, efficacy, and consistency.
Our quality assurance process encompasses every aspect of our operation, from facility design and maintenance to personnel training and product testing. This systematic approach allows us to deliver medications that veterinarians can prescribe with confidence and pet owners can administer with peace of mind.
Quality by the Numbers
Years of compounding experience
Pharmaceutical-grade ingredients
Quality checkpoints per preparation
Annual facility audits
Our Quality Assurance Framework
NPLabs follows a comprehensive quality assurance framework based on international pharmaceutical standards and best practices.
Facility Design & Maintenance
- Purpose-built clean rooms with HEPA filtration
- Environmental monitoring for temperature, humidity, and particulates
- Regular facility certification and maintenance
- Segregated areas for different compounding activities
Personnel & Training
- Licensed pharmacists supervising all compounding activities
- Comprehensive initial training program for all staff
- Ongoing education and competency assessments
- Specialized training for sterile compounding techniques
Materials & Sourcing
- Pharmaceutical-grade ingredients from approved suppliers
- Verification of certificates of analysis for all raw materials
- Quarantine and testing of incoming materials
- Strict inventory control and rotation procedures
Testing & Verification
- Potency testing of finished medications
- Sterility and endotoxin testing for injectable preparations
- Stability testing to determine beyond-use dating
- Physical inspection of all finished products
Our Compounding Process
Every medication we prepare follows a standardized process with multiple quality checkpoints to ensure consistency, accuracy, and safety.
Prescription Receipt & Verification
Each prescription is carefully reviewed by a pharmacist who verifies the prescriber's credentials, checks for appropriate dosing for the species and condition, and identifies any potential issues or contraindications.
Formula Development & Approval
For each prescription, we develop a precise formula that includes all ingredients, quantities, and compounding instructions. This formula is reviewed and approved by a supervising pharmacist before compounding begins.
Ingredient Preparation
All ingredients are carefully measured and verified by two different staff members. For critical medications, we use analytical balances with printouts to document exact weights.
Compounding
Medications are compounded in appropriate clean rooms by trained technicians following standardized procedures. All critical steps are documented in real-time on compounding logs.
Quality Testing
Finished preparations undergo appropriate quality testing, which may include potency testing, pH testing, weight variation testing, and visual inspection for physical characteristics.
Pharmacist Verification
A licensed pharmacist reviews all documentation, inspects the finished preparation, and verifies that it meets all quality standards before approving it for dispensing.
Packaging & Labeling
Medications are packaged in appropriate containers that protect their integrity and labeled with complete information including ingredients, beyond-use date, and administration instructions.
Final Verification & Release
Before shipping, a final verification ensures that the medication matches the prescription, is properly labeled, and includes any necessary patient information or administration supplies.
Regulatory Compliance
NPLabs maintains strict compliance with all applicable regulations and industry standards to ensure the highest level of quality and safety.
European Union Compliance
Our facilities and processes comply with European Union regulations for pharmaceutical compounding, including:
- EU Good Manufacturing Practice (GMP) guidelines
- European Pharmacopoeia standards
- National pharmacy regulations in Greece
International Standards
We adhere to international standards for pharmaceutical quality, including:
- ISO 9001:2015 Quality Management System
- United States Pharmacopeia (USP) <795> and <797> guidelines
- International Conference on Harmonisation (ICH) guidelines
Regular Inspections & Audits
Our facilities undergo regular inspections and audits to verify compliance with all applicable standards:
Internal Audits
- Monthly quality assurance reviews
- Quarterly facility and process audits
- Annual comprehensive system review
External Audits
- Regulatory authority inspections
- ISO certification audits
- Independent third-party assessments
Continuous Improvement
Our commitment to quality extends beyond compliance—we continuously strive to enhance our processes, facilities, and personnel training to deliver the best possible medications for your pets.
Our Continuous Improvement Cycle
Monitor
Collect data on processes, outcomes, and feedback
Analyze
Identify trends, issues, and opportunities
Improve
Implement changes to enhance quality and efficiency
Standardize
Update procedures and train staff on improvements
Recent Quality Improvements
Enhanced Analytical Testing Capabilities
Implemented advanced HPLC (High-Performance Liquid Chromatography) equipment for more precise potency testing of compounded medications.
Digital Documentation System
Transitioned to a fully electronic documentation system that improves accuracy, traceability, and efficiency in our compounding process.
Advanced Clean Room Technology
Upgraded our sterile compounding facilities with state-of-the-art clean room technology that exceeds current regulatory requirements.
Expanded Stability Testing Program
Developed a comprehensive stability testing program for our most commonly compounded formulations to ensure extended beyond-use dating is scientifically supported.
Experience the NPLabs Quality Difference
Partner with us for compounded medications you can trust for your beloved pets.